BEST PIPEDRIVE CRM ALTERNATIVE

1. Mediocre Reporting

PipeDrive reports are sub-par, buggy, and simply don't help the sales team. “Reporting is subpar for a CRM, no way to track leads without putting them into the pipeline, freezes out all the time, inaccurate statistics”

Many Pipedrive customers felt that its reports lack an intuitive filter and sometimes the numbers are incorrect. The Pipedrive lacks many of the advanced filters and reports that growing and enterprise businesses would need. Thus, it has minimal use when making critical business decisions and designing strategies. A customer posted a review online saying,

“Reports are buggy and plain wrong”

In addition to the mixed user interface reviews, the Pipedrive reporting experience is just another problem in calling for businesses. The visuals of the reports generated aren’t easy on the eye either. It lacks charts and many other elements that could make reporting actually useful.

Some of the frustrated customer reviews are below,

“Where Pipedrive ultimately failed us was in the reporting. As we grew and we needed to know what products were selling best and what customers were interested in what things and such, we just couldn't get it out of Pipedrive.”

“The visuals can be improved and more charts can be introduced to the smartsheet for reporting purposes.”

Unlike Pipedrive, Apptivo Customer Relationship Management Software with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.

2. Unfair Pricing

For the features and value, it offers and Pipedrive’s price is so unfair for any business. Especially with so many other alternatives out here on the market.

“I think the price point is a bit high for the value it offers, and it could incorporate more data input automation.”

For the price, the Pipedrive is sold. They've made some serious compromises on values.

“I just hate how it costs. It has some great features and integrations - but I don't think the cost is reasonable.”

Though their basic plan seems moderately priced, the values they offer are not sufficient for any established or growing businesses to run solely on Pipedrive. Any growing businesses could outgrow Pipedrive in a matter of months and it’d cost a whole lot more to switch to another CRM Software.

“Also if you are planning on growing beyond a company size of 10 then look elsewhere. You will quickly outgrow this software”

When you decide to move up the plan the pricing gets expensive for very little value. This could dramatically increase the overall pricing of the Software budget you’ve set.

Some of the customers reviewed, “It's priced high for its limited functionality, formatting leaves something to be desired, and getting to specific data can be cumbersome.”

“I don't like the cost per user, it becomes very expensive.”

This is where Apptivo stands out from the rest of the other CRM tools out there. Apptivo encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, Apptivo also provides flexibility in pricing based on user volume.

3. Limited Integrations

For the features and value, it offers and Pipedrive’s price is so unfair for any business. Especially with so many other alternatives out here on the market.

“I think the price point is a bit high for the value it offers, and it could incorporate more data input automation.”

For the price, the Pipedrive is sold. They've made some serious compromises on values.

“I just hate how it costs. It has some great features and integrations - but I don't think the cost is reasonable.”

Though their basic plan seems moderately priced, the values they offer are not sufficient for any established or growing businesses to run solely on Pipedrive. Any growing businesses could outgrow Pipedrive in a matter of months and it’d cost a whole lot more to switch to another CRM Software.

“Also if you are planning on growing beyond a company size of 10 then look elsewhere. You will quickly outgrow this software”

When you decide to move up the plan the pricing gets expensive for very little value. This could dramatically increase the overall pricing of the Software budget you’ve set.

Some of the customers reviewed, “It's priced high for its limited functionality, formatting leaves something to be desired, and getting to specific data can be cumbersome.”

“I don't like the cost per user, it becomes very expensive.”

This is where Apptivo stands out from the rest of the other CRM tools out there. Apptivo encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, Apptivo also provides flexibility in pricing based on user volume.

4. Frustrating Support

Support responses are slow and the only way to get in touch is via email or chat. And, no support on weekends.

Like features and integrations, customers also look for the best support in a Software. Great customer support not only keeps the customer happy but also acts as free marketing for any type of business.

“The customer service team is not as quick as you would think. There is also no phone number to contact everything via email or online chat which can make things difficult.”

The Live Chat function for support doesn't seem fully operational. Customers sometimes receive only an automated response when they need them the most. Not just that, Pipedrive support is only available on weekdays and not available on weekends.

“They can improve their customer support.”

When a user needs support, they’ve already entered into “frustration mode. And if the support isn’t available when they need it the most it kind of defeats the whole purpose of saying that “we have great support”.

“Customer service can be better.”

Let’s assume that you’ve scheduled a data migration process on Saturday for your business and something goes wrong. Now, you’re stuck and you need Pipedrive support more than ever. But you’ve got no option but to wait till Monday.

Unlike Pipedrive, Apptivo Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides.