CreateCase

Purpose:

You can use createCase method to create cases in Apptivo with default fields provided by application.

Request URL:

https://api.apptivo.com/app/dao/case?a=createCase&caseData={CASE_DATA}&apiKey=API_KEY&accesKey=ACCESS_KEY

Request Parameters:

Parameter Data Type Description
caseData* JSON {“caseNumber”: “Auto generated number”,
“caseStatus”: “Assigned”,
“caseStatusId”: “1787131”,
“caseType”: “Product Questions”,
“caseTypeId”: “1787136”,
“casePriority”: “Medium”,
“casePriorityId”: “1787129”,
“assignedObjectRefName”: “Prabhu Site”,
“assignedObjectId”: 8,
“assignedObjectRefId”: 12756,
“caseSummary”: “Case 123″,
“description”: “Test”,
“followUpDate”: null,
“followUpDescription”: null,
“caseItem”: “”, “caseItemId”: null,
“needByDate”: “06/04/2014″,
“caseProject”: “”,
“caseProjectId”: null, “dateResolved”: “”,
“createdByName”: “”,
“lastUpdatedByName”: “”,
“creationDate”: “”,
“lastUpdateDate”: “”,
“caseCustomer”: “”,
“caseCustomerId”: null,
“caseContact”: “”, “caseContactId”: null,
“caseEmail”: “pganapathy@apptivo.co.in”,
“addresses”: [],
“customAttributes”: [],
“createdBy”: null }
apiKey* String Apptivo API Key
accessKey* String Apptivo Access Key

* – Mandatory parameter

Output:

This will return the details of the created case with JSON format.

Notes:

You can get the caseStatus, caseStatusId, caseType, caseTypeId, casePriority, casePriorityId, assignedObjectRefName, assignedObjectId, assignedObjectRefId values from the getCasesConfigData method.

Sample Request URL:

https://api.apptivo.com/app/dao/case?a=createCase&caseData={"caseNumber":"Auto generated number","caseStatus":"Assigned","caseStatusId":"1787131","":"","caseType":"Product Questions","caseTypeId":"1787136","casePriority":"Medium","casePriorityId":"1787129","assignedObjectRefName":"Sofia Meyer","assignedObjectId":8,"assignedObjectRefId":12756,"caseSummary":"Unable to enter captcha","description":"Once username and password entered, unable to find the captcha text field to type the answer in website","followUpDate":null,"followUpDescription":null,"caseItem":"","caseItemId":null,"needByDate":"16/12/2014","caseProject":"","caseProjectId":null,"dateResolved":"","createdByName":"","lastUpdatedByName":"","creationDate":"","lastUpdateDate":"","caseCustomer":"","caseCustomerId":null,"caseContact":"","caseContactId":null,"caseEmail":"olive@appsio.com","searchColumn":"Auto generated number 1787131 1787136 1787129 Sofia Meyer Unable to enter captcha Once username and password entered, unable to find the captcha text field to type the answer in website 16/12/2014 olive@appsio.com","addresses":[],"customAttributes":[],"caseId":null,"createdBy":null,"lastUpdatedBy":null}&sessionKey=2b86f377-b708-4050-9d5d-0a0885e2824f