Purpose:
You can use createCase method to create cases in Apptivo with default fields provided by application.
Request URL:
https://api.apptivo.com/app/dao/case?a=updateCase&caseData={CASE_DATA}&attributeName={Attribute_Name}&ObjectId={Object_ID}&caseId={CASE_ID}&apiKey=API_KEY&accesKey=ACCESS_KEY
Request Parameters:
| Parameter | Data Type | Description |
| caseData* | JSON | {“caseNumber”: “Auto generated number”, “caseStatus”: “Assigned”, “caseStatusId”: “1787131”, “caseType”: “Product Questions”, “caseTypeId”: “1787136”, “casePriority”: “Medium”, “casePriorityId”: “1787129”, “assignedObjectRefName”: “Prabhu Site”, “assignedObjectId”: 8, “assignedObjectRefId”: 12756, “caseSummary”: “Case 123″, “description”: “Test”, “followUpDate”: null, “followUpDescription”: null, “caseItem”: “”, “caseItemId”: null, “needByDate”: “06/04/2014″, “caseProject”: “”, “caseProjectId”: null, “dateResolved”: “”, “createdByName”: “”, “lastUpdatedByName”: “”, “creationDate”: “”, “lastUpdateDate”: “”, “caseCustomer”: “”, “caseCustomerId”: null, “caseContact”: “”, “caseContactId”: null, “caseEmail”: “pganapathy@apptivo.co.in”, “addresses”: [], “customAttributes”: [], “createdBy”: null } |
| apiKey* | String | Apptivo API Key |
| accessKey* | String | Apptivo Access Key |
* – Mandatory parameter
Output:
This will return the details of the updated case with JSON format.
Notes:
You can get the caseStatus, caseStatusId, caseType, caseTypeId, casePriority, casePriorityId, assignedObjectRefName, assignedObjectId, assignedObjectRefId values from the getCasesConfigData method.
Sample Request URL:
https://api.apptivo.com/app/dao/case?a=updateCase&caseData={"caseSummary":"Unable to enter captcha","description":"Once username and password entered, unable to find the captcha text field to type the answer in website","caseEmail":"olive@appsio.com"}&attributeName=["caseSummary","description","caseEmail"]&objectId=59&caseId=30451&isAddressUpdate=false&isCustomAttributesUpdate=false&isAddressDelete=false&apiKey=3f465de0-a2f9-4f11-8f07-98472bc10ad9&accessKey=cDxRzRzJVzTT-CHVDHAhEZOtT-4e2e159a-34b9-4536-a964-776b0454ecf5
